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Part B News Quotes Paul D. Werner about Providers Having a Process for Discrimination Complaints

The Part B News article, “Be proactive about discrimination support – or risk liability,” focused on mitigating the risk of discrimination issues by having a process in place to handle issues; making employees aware of the process and encouraging them to use it; and by understanding what’s going on in your practice. 

Paul D. Werner noted that a big part of the on-site compliance training he gives to healthcare providers is “making sure they [employees] know it’s not just an appearance of listening to them… making sure [providers] have basic, straightforward documentation in place,” and ensuring employees understand how the process works and what to expect from it. Werner says this lets employees know “If a complaint comes in to the supervisor, they must document it, run it up this chain [and] get back to the employee.”

If providers are serious about discrimination support, they need to understand their workplaces. Werner notes, “When providers aren’t keeping fully abreast of what’s going on in their practices, they’re missing opportunities to document and address legitimate issues — and they wait until they’ve got some ‘uh oh’ moment where they feel like they have to do something.” Waiting for an issue to pop up and then reacting can lead to the issues being mishandled as well as legal trouble for the provider. 

The full article can be read at Part B News (subscription required). 

  • Posted on: Feb 26 2024